Refund Policy

Refund & Return Policy

At Vape Nation Ltd, we take pride in the quality of our products and strive to ensure that every customer enjoys a safe, reliable, and satisfying shopping experience. This Refund & Return Policy outlines the conditions, processes, and timelines for returning products and obtaining refunds. It is an integral part of our Terms of Service and should be read carefully before making a purchase.

1. General Return and Refund Policy

We accept returns and provide refunds for products purchased directly from Vape Nation Ltd, subject to the conditions described below. Our goal is to ensure fairness and transparency while complying with UK consumer protection laws.

All refund requests must be initiated within 14 days of receiving your order. Products must be returned in their original condition, unused, unopened, and in the original packaging, along with all accessories, manuals, and invoices. Products that have been tampered with, damaged, or used beyond inspection for quality purposes may not be eligible for a refund or exchange.

Please note that some products, such as e-liquids, consumables, or personalised items, may be non-returnable due to hygiene and safety regulations. Customers are encouraged to check product descriptions carefully before purchasing.

2. Process for Requesting a Return or Refund

To request a return or refund, customers should contact Vape Nation Ltd as soon as possible using one of the following methods:

• Email: Support@VapeNation.co.uk
• Phone: +44 [Insert Phone Number]

When contacting us, please provide:

1. Your order number or proof of purchase.
2. Details of the product(s) you wish to return.
3. Reason(s) for requesting a return or refund.

Upon approval, we will provide instructions for returning the product. Customers are responsible for returning items securely, and we recommend using a tracked shipping method to ensure safe delivery.

3. Refund Methods and Timelines

Once your returned product is received and inspected, we will notify you by email regarding the status of your refund. Approved refunds will be processed within 7–14 business days.

Refunds will generally be issued using the original payment method. Please note that depending on your payment provider, it may take additional time for the funds to reflect in your account.

Shipping fees, where applicable, are non-refundable except in cases where we have made an error in shipping, such as sending the wrong product or a damaged item.

4. Exchanges and Replacements

We may offer exchanges or replacements in cases where products are faulty, damaged during transit, or incorrectly delivered. Customers requesting an exchange should follow the same return process and clearly specify the desired replacement.

If the product is no longer in stock, we will provide the option of a full refund instead.

5. Faulty or Damaged Products

If you receive a product that is faulty, damaged, or not as described, please notify us immediately. Faulty or damaged items may include:

• Physical damage during shipping.
• Manufacturing defects affecting performance or safety.
• Incorrect or missing items.

We will arrange for a replacement or full refund at no additional cost. We may request evidence such as photos or videos of the damaged product to facilitate the process.

6. Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015. Consumers are entitled to goods that are:

• Of satisfactory quality.
• Fit for purpose.
• As described by the seller.

If goods fail to meet these standards, customers may be entitled to a repair, replacement, or refund, depending on the circumstances.

7. Exceptions and Non-Returnable Items

Certain products are excluded from refunds or returns, including but not limited to:

• E-liquids, consumables, or perishable products.
• Products that have been used or tampered with.
• Personalized or custom-made items.
• Items purchased from third-party sellers.

Customers should always review product descriptions and ensure eligibility before placing an order.

8. Shipping Costs for Returns

Unless the return is due to a faulty product, error in shipping, or our mistake, customers are responsible for the cost of returning items. We recommend using a tracked and insured shipping method to protect your return.

9. Contact Information

For any questions, concerns, or clarifications regarding returns or refunds, customers may contact Vape Nation Ltd using the details below:

• Email: irfanbanglawala@yahoo.co.uk
• Phone: +44 7809 655738