Privacy Policy

Privacy Policy

Vape Nation Ltd operates this website and all related services, including product listings, online ordering, customer support, and promotional activities (collectively, the “Services”), with the aim of providing you, our valued customer, with a seamless and secure shopping experience. Vape Nation Ltd is committed to protecting your privacy, complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access our Services, make purchases, or otherwise interact with us.

By accessing or using our Services, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with our practices, we kindly ask that you refrain from using our Services.

Personal Information We Collect

When we refer to “personal information” in this Privacy Policy, we mean any information that identifies you or can reasonably be linked to you. Personal information does not include anonymized or de-identified information that cannot be linked to an individual. The types of personal information we collect vary depending on how you interact with our Services, but may include:

• Contact Information: This includes your name, email address, telephone number, billing address, and delivery address. Collecting this information allows us to provide you with products, respond to inquiries, and communicate updates about your orders.
• Financial Information: We collect payment information such as credit card, debit card, or other financial account details, including transaction data. Please note that sensitive financial data is securely processed by trusted third-party payment processors, and we do not store your complete payment card details.
• Account Information: When you register for an account, we collect data such as your username, password, security questions, preferences, and settings. This allows you to manage your account and enhances your shopping experience.
• Transaction and Interaction Data: This includes information about the products you view, add to your cart, purchase, return, exchange, or cancel. It also includes records of your previous orders, reviews, and interactions with our Services.
• Device and Usage Information: When you access our Services, we may automatically collect information about your device, browser type, IP address, operating system, and unique identifiers. We may also monitor your activity on our website, including pages visited, duration of visits, and links clicked, to improve our Services and your user experience.
• Communications with Us: Any information you provide when contacting our customer support team or otherwise communicating with us, including emails, chat messages, and phone calls, is also collected.

How We Collect Personal Information

We obtain personal information from several sources:

1. Directly from You: This occurs when you create an account, make purchases, complete forms, or otherwise provide information through our website or in-person services.
2. Automatically Through the Services: When you use our website or other Services, we collect information via cookies, web beacons, and other tracking technologies to improve your experience.
3. From Third-Party Service Providers: We may receive information from payment processors, delivery services, IT providers, and marketing platforms acting on our behalf.
4. From Partners and Affiliates: In certain situations, information may be shared with us by business partners, such as loyalty programs or marketing affiliates, but only in compliance with applicable privacy laws.

How We Use Personal Information

Your personal information is used to provide and enhance our Services. Specifically, we may use your information to:

• Provide and Personalize the Services: We use your information to process and fulfill orders, manage your account, provide customer support, arrange shipping, handle returns or exchanges, and remember your preferences to improve your shopping experience. Your activity on our Services may be used to recommend products that match your interests.
• Marketing and Promotions: With your consent, we may use your information to send newsletters, promotional offers, or other marketing communications by email, SMS, or postal mail. We may also use your information to display personalized advertising online, including ads based on your browsing and purchasing history. You can opt out of marketing communications at any time.
• Security and Fraud Prevention: We use personal information to verify your identity, detect fraudulent activity, secure payment processes, and protect the integrity of our Services. We strongly recommend that you do not share your account credentials with others.
• Communications and Customer Support: Your information allows us to respond efficiently to inquiries, resolve complaints, and maintain effective customer service.
• Legal Compliance: We may use personal information to comply with legal obligations, respond to law enforcement requests, or enforce our Terms of Service.

Disclosure of Personal Information

In certain situations, we may disclose personal information to trusted third parties for legitimate purposes:

• Service Providers: This includes IT management, payment processing, delivery and logistics, cloud storage, analytics, and customer support. These third parties are contractually obligated to maintain the confidentiality of your data.
• Marketing and Business Partners: We may collaborate with partners to provide advertising and marketing services. Your data will only be shared in accordance with applicable laws and your consent.
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction, in compliance with data protection laws.
• Legal Obligations: We may disclose information to comply with legal requirements, respond to lawful requests, or protect the rights, property, and safety of Vape Nation Ltd, our customers, or others.

Third-Party Platforms and Integrations

Some Services we provide rely on third-party platforms or integrations, such as Shopify, social media login features, or advertising partners. These platforms may collect, store, or process personal information in accordance with their own privacy policies. We encourage you to review their policies to understand how your data is handled. Links to third-party websites do not imply endorsement, and we are not responsible for the privacy practices of other websites.

Children’s Privacy

Our Services are intended for individuals aged 18 and over. We do not knowingly collect personal information from minors. If you believe your child has provided us with personal information, please contact us immediately so we can delete the data.

Data Retention and Security

We retain your personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements. Sensitive information is stored securely using industry-standard encryption and security measures. While we strive to protect your data, no system is completely secure. We recommend using caution when transmitting personal information online.

Your Rights

Depending on your location and applicable law, you may have the right to:

• Access, correct, or delete your personal information.
• Request portability of your information.
• Object to or restrict processing of your data.
• Withdraw consent for marketing communications.
• Lodge complaints with the Information Commissioner’s Office (ICO) in the UK.

Requests can be submitted directly to us via the contact details below. We may need to verify your identity before fulfilling your requests.

International Transfers

Personal information may be stored, processed, or transferred outside the UK. When transfers occur, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to maintain compliance with UK GDPR.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the “Last Updated” date revised accordingly.

Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us:

Vape Nation Ltd
Email: irfanbanglawala@yahoo.co.uk

Phone: +44 7809 655738